Concept project by Huss Consulting Group — fictional Southern Alberta field-service company, not a live client.

Lifecycle

Request → dispatch → truck → invoice-ready

  1. 1. Request. A site contact files a service request with priority, site, and asset.
  2. 2. Triage. Dispatch reviews, converts to a work order, and lands it on the board.
  3. 3. Assign. A technician and window are saved. Overlaps require an explicit acknowledgment.
  4. 4. In the field. Start Travel, Arrived, Start Work. Checklists, labor, parts, and photos attach to the same WO.
  5. 5. Sign-off. The customer signs. Complete stamps the job and marks it invoice-ready when there are billable lines.
  6. 6. Follow-through. Operations sees the timeline, inventory movement, and GST-inclusive totals. PM due can spawn the next WO.

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